Warranty

What is covered

Two separate warranties apply to every AZTÖR installation. The manufacturer warrants the equipment against defects in materials and workmanship for the period stated on your quotation. Separately, we warrant our own installation work — mounting, alignment, wiring, programming and commissioning — for twelve months from handover.

Both are stated explicitly on the quotation for each product rather than left to a general claim, so you know before ordering exactly what is covered and for how long.

What is not covered

• Impact damage, including vehicle strikes on gates, barriers and shutters
• Damage from unauthorised modification or repair by a third party
• Consumable and wear items — batteries, seals, brushes, lamps and fabric curtains
• Faults arising from power supply problems outside the equipment
• Equipment operated outside its rated duty cycle or environmental limits
• Systems where scheduled maintenance has not been carried out

Maintenance and warranty

Most manufacturer warranties require documented scheduled maintenance. If a system is not maintained, a claim can be declined even when the fault itself is genuinely a manufacturing defect. An annual maintenance contract keeps the record intact and removes that risk.

Making a claim

Call our service line or submit the fault through the contact form. We attend, diagnose, and where the fault falls under warranty we process the claim with the manufacturer on your behalf — you do not deal with the manufacturer directly.

Register your installation

Registering starts the warranty clock formally and lets us hold your asset details for faster service response. It takes a minute.

Register Warranty