FAQ's

Straight answers, no hedging

If the answer you need is not here, call us. A two-minute conversation usually beats a form.

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General

We operate across all seven Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain — including Al Ain, and we take project work across the wider GCC.

Both. Most clients take supply and installation together because it puts one party in charge of the result. We do also supply on a materials-only basis to contractors who install with their own teams.

Yes. A measured survey costs us a technician's time and saves everyone the far larger cost of a wrong specification. There is no obligation to proceed afterwards.

Products

NICE, CAME, BFT, FAAC, Benincà, Dormakaba, GEZE, TORMAX, ASSA ABLOY, Hikvision, Dahua, Suprema, ZKTeco, Honeywell, Axis, Bosch and Ajax — all through authorised channels with valid warranty.

In most cases yes. Where an exact match is discontinued we will identify the current equivalent and tell you plainly whether mixing generations is sensible on that particular system.

Yes. Non-standard openings, special RAL finishes, architectural glass specifications and custom cladding are routine work for us and are confirmed at survey stage.

Service

Yes, and a significant part of our service business is exactly that. We assess what is there and tell you honestly whether it is worth maintaining or better replaced.

Scheduled preventive visits, priority breakdown response and labour as standard. Comprehensive plans add spare parts. Every plan includes a written condition report per visit.

Emergency cover carries the fastest committed response and is available around the clock. Contract customers take priority over ad-hoc calls, which are scheduled by technician availability.

Commercial

Quotations are normally valid for 30 days. Where exchange rates or manufacturer pricing move sharply within that window we will tell you before you place the order, not after.

Manufacturer warranty on equipment plus our own workmanship warranty on installation. Exact terms are stated on the quotation for each product rather than left to a general claim.

Regularly. We provide specification support, product schedules, shop drawings, method statements and material submittals in the formats consultants expect.

Tell us about the opening, and we will survey it free of charge

A measured survey costs a technician an hour. A wrong specification costs a great deal more.

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