Door stuck? Gate down? Shutter jammed?
Call the emergency line. It is answered by a person, not a voicemail, and a technician is dispatched from the nearest available team.
+971 50 000 0000Before you call
Two minutes of information saves an hour on site. If it is safe to do so, please have the following ready — it lets us send the right technician with the right parts on the first visit.
- Site name and exact location, including which entrance or gate
- What the equipment is — sliding door, boom barrier, rolling shutter, and the make if visible
- What it is doing, or not doing: no power, opens but will not close, alarm sounding, physical damage
- Whether the opening is currently blocked, and whether it is an escape route
- Site access arrangements at this hour, and any permit requirement
- A contact number for someone who will be on site when we arrive
Make the area safe first
If a door, gate or shutter is partially open and could fall, keep people and vehicles clear of it and barrier the area if you can. Do not attempt to force a jammed leaf or curtain — stored energy in a spring or counterbalance can cause serious injury. If the opening is a designated fire escape route and cannot be opened, treat that as an immediate life-safety issue and inform your building management and civil defence contact alongside calling us.
What happens next
1. We triage the call
We establish whether the opening is a safety risk or an inconvenience, and prioritise accordingly.
2. A technician is dispatched
From the nearest available team, with a van stocked for the equipment type you have described.
3. Make safe, then repair
First priority is making the opening safe and secure. Repair follows where parts are on the van.
4. Written report
What failed, what was done, what is still outstanding and what it will cost to complete.
Most emergencies are missed maintenance
A scheduled contract catches worn rollers, drifting sensors and tired batteries before they strand you at 2am.
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